Automate Audience Engagement While Keeping the Critical Conversations in Your Hands.
Posting consistently gets you attention — responding to it is what converts. But no business owner can sit in the comments all day. Auto Engagement is the AI module that monitors comments and direct messages across your connected social accounts and replies automatically, in your brand’s own trained voice, around the clock.
It doesn’t reply blindly. The AI is trained on your past conversations and on example Q&As you provide, classifies every incoming message by intent — a pricing question, a booking request, a compliment, a complaint — and responds the way you would. When it detects real buying interest, it goes further: sending your booking link or lead form directly in a DM and capturing the contact as a lead.
And you stay in control at every level. Granular permissions decide where it operates and what it touches; safety guardrails keep it away from negativity and sensitive topics; and a full activity feed shows every reply it has ever sent — what was said, to whom, on which platform.
Six ways Auto Engagement replies like you would — and keeps you in control.
The AI learns from your historical comments and DM conversations, plus example Q&A pairs you provide — building a confidence score you can see grow as training deepens.
Incoming messages are classified into intent categories — pricing inquiries, booking requests, support questions, compliments, complaints — so every reply fits the situation.
When buying intent is detected, the AI sends your booking link or lead form in a personalized DM. Captured leads are tracked in a dashboard and exportable.
Negative sentiment, political topics, controversial subjects, and profanity are all filtered out of auto-response by default — the AI stays silent where a human should step in.
Configurable reply delays and daily reply caps keep engagement natural and well within platform norms — helpful, not spammy.
Every action is logged in a real-time activity feed: the original message, the AI’s reply, the platform, and the outcome. Nothing happens behind your back.
Auto Engagement reuses the social accounts you’ve already connected — no extra logins. Choose per account whether it can monitor comments, DMs, or both.
Let it learn from your past conversations, then add example Q&As for the situations that matter most — pricing, bookings, support. Watch the confidence score climb.
Flip on auto-engagement, configure reply pacing and daily caps, confirm your safety guardrails, and drop in your booking and lead-form links.
The AI replies around the clock while the activity feed logs everything and the leads dashboard fills with captured contacts, ready to export.
You have a business to run. Auto Engagement answers the routine 90% — hours, pricing, “how do I book?” — so the only conversations reaching you are the ones that need you.
Buying questions arrive at 11pm and go cold by morning. With instant intent detection and automatic booking links, interest gets an answer while it’s still hot.
Engagement is a good problem until it isn’t. Reply caps, pacing controls, and intent filtering let you scale responsiveness without scaling headcount.
Two ways, and they compound. Historical training analyzes your past posts, comment replies, and DM conversations to extract your writing style, tone, and vocabulary. Manual examples let you teach it explicitly — you provide a sample comment and the ideal response for intent categories like pricing, bookings, or support. An AI confidence score reflects how well-trained the system is, and it grows as you add examples.
Not unless you tell it to. Four safety guardrails are on by default: it won’t auto-respond to negative or angry comments, it avoids political topics, it stays away from controversial subjects, and it skips anything containing profanity. Those situations remain visible in your activity feed so a human can handle them the way only a human should.
When the AI detects conversion intent — someone asking about booking, pricing, or availability — it responds with a personalized message using templates you control, inserting your booking link or lead form automatically. The contact is captured as a lead, tracked in the Lead Management dashboard with the full conversation context, and can be exported for follow-up in your CRM or sales process.
Completely. Auto Engagement reuses the social accounts you’ve already connected — no separate setup — and gives you per-account permissions: comments only, DMs only, both, or neither. Master toggles let you separate monitoring from responding, so you can watch how it classifies messages before you ever let it send a reply.
It’s engineered not to. A configurable reply delay makes responses feel naturally paced rather than instantaneous, and a daily reply cap keeps volume within sensible, platform-friendly limits. Combined with intent-aware replies that actually address what was asked — in your trained voice — the result reads like an attentive brand, not a bot.
Everything, in real time. The activity feed logs each interaction: the incoming comment or DM, the AI’s exact reply, which platform it happened on, and whether it produced a lead. Dashboard metrics track total comments handled, reply rate, DMs sent, and leads captured — so trust is never a matter of faith.
Social Trend’s vision is to revolutionize content distribution through the integration of AI technology.
Social Trend’s vision is to revolutionize content distribution through the integration of AI technology.